Taking down the NPS Score: KO by Probability

Summary: Intro | Measuring the importance of gossip | Too good to be true | Arbitrary measures produce arbitrary results | tl;dr

Disclaimer: The probability computation of the article is a recap of a talk delivered by Professor Mark Whitehorn at the University of Dundee in 2015, and at PASS Business Analytics Conference in San Jose, CA in 2014. Opinions expressed are my own.

Aren’t we post-NPS hype yet? Such was my thinking until a random article came up on my feed: as one of its core objectives, a tech giant was planning to improve its Net Promoter Score by 2020. A quick internet search told me there are some companies very excited about increasing their NPS. Google Trends suggests the Net Promoter methodology is on the steady growth rate since 2004; a mortal blow to my presumption. There is something problematic about the Net Promoter methodology that I’d like to talk about: on one hand an indicator of an outstanding business delivery, on the other a possibly dangerous framework for workforce assessment. This article decomposes the NPS algorithm, reviews its criticism, and tests its validity from the probability perspective. I have based the scenario and the probability computation on an excellent talk delivered by professor Mark Whitehorn. If you happen to be a manager, a person whose performance is scored with NPS, you are into probability computations, or simply you like debunking managerial fads then this is a tale for you. 

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Butterfly effect: OECD’s graph hiccup leads to media panic

Summary: Intro | A case of tl;dr | Where was the graph police? | A quick fix

This is a short story about a graph that could have been done better and an article that has gone awry. The Organisation for Economic Co-operation and Development (OECD), one of the most powerful research bodies there is, has published an excellent report on the influence of robotics on the job market: conclusion of which was misinterpreted in a Polish influential newspaper, Krytyka Polityczna, and in other media. In this post I will analyze both the article and the report, to then theorize on what has gone wrong and who (or what) is to blame.

Getting Philosophical About a Line Chart. Data Visualisation from Scratch P.3

Today’s “from scratch” example with D3 is a must-have element of any data visualisation portfolio: a line chart. Line charts are great of visualizing changes in data over time. Just as in the previous posts in the series, my visualisation is a variation of a piece of code I found on the web. I started with a basic template created by Mike Bostock and then re-worked some of its elements to boost its usability & readability. As with the previous examples, all code can be downloaded, reused, adjusted, and it scales up and down to include extra data series or to remove one.

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Stories from a Bar (Chart). Data Visualisation from Scratch P.2

Summary: Intro | A Simple Bar Chart | A Multi-Series Bar Chart

If this post was a painting, it would probably be one of Mark Ryden’s works: it seems I have just gone and done a one detailed blog post. The funny thing is that it’s about bar charts, and everything has already been said about bar charts. In fact a bar chart is a graph so simple, this post should never have been written: yet, the simpleness of a bar chart is actually it’s most dangerous trap. It’s very easy to overdo, and with so few elements it’s tempting to tweak or enhance at least some of them. So this blog post is, above all, about resistance. I will look at what – and why – constitutes as a good bar chart, what are the best practices, and how to fight the horror vacui of a simple plot. We will use D3.js and the blank canvas we have built with zero coding skills in the last post to create a reusable template of a simple bar graph, and then of a multi-series bar graph. This is part of a data visualisation with D3 series, throughout which we will create a set of graphics that can be easily re-purposed for data visualisation projects.

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D3 Canvas Setup with 0 Coding Skills. Data Visualisation from Scratch P.1

Summary: Intro | About D3.js | Initial Setup & Python Server | Canvas Setup

In the following series I will cover the basics of data visualisation. There are many data visualisation tools available (free & paid versions) on the market, so for an everyday analyst the knowledge of how to build graphs from scratch is not essential. However, most (if not all) of these pre-built tools fall short as soon as any customisation is required: it could be a graph type that is not supported, or the design that cannot be adjusted to follow the company branding guidelines. Therefore, there are cases when the knowledge of how to build something yourself is essential.

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